This policy explains the terms on which you may use the Shower Haus website at www.showerhaus.co.za (the "website"). Please read it carefully. By browsing, using, or making a purchase through the website, you agree to these terms. If you do not agree with them, please do not use the website.
The website is owned and operated by Shower Haus, based in Durban, KwaZulu-Natal, South Africa.
1. About this policy
This policy governs your use of the website. It works alongside our other policies, which apply whenever they are relevant:
- our Terms & Conditions, which set out the terms on which we sell and install our products, including orders, pricing, and payment;
- our Shipping and Delivery Policy, which covers how and when orders are delivered;
- our Refund and Returns Policy, which sets out your rights when returning a product;
- our Privacy & POPI Policy, which explains how we collect, use, and protect your personal information in line with the Protection of Personal Information Act (POPIA);
- our Cookies Policy, which explains how the website uses cookies;
- our PAIA Policy, which explains how to request access to information we hold, in line with the Promotion of Access to Information Act (PAIA).
If anything in this policy conflicts with our Terms & Conditions in relation to a purchase, the Terms & Conditions apply to that order.
2. Using the website
You may use the website to learn about our products and services, request a quote, contact us, and place orders. When you use the website, you agree to:
- provide accurate and complete information when you are asked for it;
- use the website only for lawful purposes and in line with South African law;
- keep your account details secure and personal to you. Accounts are not transferable.
You agree not to misuse the website — for example, by attempting to gain unauthorised access to it, interfering with how it works, introducing harmful code, or using it to send unsolicited communications.
3. Accuracy of information on the website
We take care to keep the information on the website accurate and up to date. Even so, the website may contain errors, inaccuracies, or omissions, and information can become out of date. The website and its content are provided for general information only.
You should not rely solely on information on the website when making a decision or placing an order. It is your responsibility to check that any information you intend to rely on is current and correct by confirming it with us before you order or commit. This applies to all information on the website, including:
- information about Shower Haus, our business, and how to contact us;
- descriptions of our products, services, and installation work;
- product specifications, dimensions, glass thickness, materials, finishes, and colours;
- prices, fees, and any promotions or discounts;
- guarantee and warranty terms;
- stock availability and lead or delivery times;
- any other content, advice, or guidance on the website.
In particular, please note:
- Colours and finishes shown on screen may differ slightly from the actual product, depending on your device and screen settings.
- Glass thickness, dimensions and specifications listed online are a guide. Standard-range products are supplied to the stated sizes. Custom-made shower solutions are manufactured to measurements taken on site, and the final specification is confirmed in your quote, not on the website.
- A product appearing on the website does not guarantee it is in stock or available at the time you order.
Because our custom work depends on accurate on-site measurement, any sizes or configurations you select or enter online are treated as an enquiry until we confirm them in a written quote. The terms governing custom orders are set out in our Terms & Conditions.
4. Pricing on the website
Prices shown on the website are in South African Rand and include VAT unless stated otherwise. Pricing on the website is a guide and may contain errors. The binding price for any order — including custom work, which is priced on measurements taken on site — is the one confirmed in your written quote or at checkout.
Where a price or other detail shown on the website is incorrect because of an obvious or inadvertent error, that error does not bind us. If an error affects an order you have placed, we will contact you before processing it so that you can choose to continue at the correct details or cancel. The full terms covering how orders are accepted, how pricing and other errors are handled, payment, and order confirmation are set out in our Terms & Conditions.
5. Intellectual property
All content on the website — including text, images, product photographs, designs, graphics, and the Shower Haus name and logo — belongs to Shower Haus or is used by us with permission. You may view and share this content for your own personal, non-commercial use. You may not copy, reproduce, or use it for any other purpose without our written permission.
6. Links to other websites
The website may contain links to third-party websites. We provide these for convenience only. We do not control those websites and are not responsible for their content, products, or privacy practices.
7. Availability of the website
We aim to keep the website available and working properly, but we cannot guarantee it will always be available or free of errors. We may suspend, withdraw, or change all or part of the website at any time, including for maintenance, without notice.
8. Our responsibility to you
We provide the website and its content in good faith. To the extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, the website, or from your reliance on information on it — for example, using online specifications in place of a confirmed quote and site measurement. Nothing in this policy limits any rights you have under the Consumer Protection Act or other South African law.
9. Changes to this policy
We may update this policy from time to time. The current version will always be available on the website, and changes take effect once posted. Please check back from time to time so that you are aware of any updates.
10. Contact us
If you have any questions about this policy or about using the website, please contact us:
- Email: hello@showerhaus.co.za
- Website: www.showerhaus.co.za
- Address: 90A Intersite Avenue, Umgeni Business Park, Springfield, Durban
This policy is governed by the laws of South Africa.